Inquiry
How do I get a quote from you?
Pls directly send your inquiry to info@jastcompany.com or leave your message from contact us. We will get back to you within 12 hours. You can call us at +86 13809889739 if you need an answer urgently.
What information should I let you know if I want to get a quotation?
– Which product would you want to get a quotation?
– Size of the products (Length x Width x Height)
– Material and surface handling (We could advise if you’re not sure)
– Printing colors (could quote 4C if you’re not sure)
– Quantity
FOB price is our usual price term, if you need CIF price, please let us know your port of destination.
If it is possible, please also provide with pictures or design sketch for checking. Samples will be best for clarifying. If not,
we will recommend relevant products with details for reference.
Samples
How do I get a sample from you?
We can send you the sample of available items (usually items from our previous orders) without charge, please provide express account for sample sending.
Customized Products
What shall I send to you if I want to customize my own products?
You provide product specification and requirements, and/or draft or drawing (such as product definition, safety standard and packing requirement, etc.), JAST evaluates if it meets our specialty and prepares an initial quote.
You comment on the initial quotation and order sample; Jast quotes the sample fee, this sample fee is refundable for a certain accumulated order quantity.
JAST provides die cut for existing products to you, or you provide new product design data including:
Printing: in PDF, CDR and AI format, the resolution at least 300dpi.
Sound: in wav and MP3 format, at 44.1KHz, 16-bit, as clean and louder as possible. If two tracks (music in one track, the vocal in the other track) file is available that would be the best.
Payment Terms
What kinds of payment are accepted? What currencies can I pay?
The available payment methods for purchasing products from Jast are irrevocable L/C at sight, T/T, Western Union for confirmed orders. We accept USD/RMB/EURO.
Logistics
We could help to recommend the forwarder for you.
We usually provide delivery term as FOB Hongkong by sea, the transit time is about one month for European countries, half a month to USA, Australia.
After Sales Service
Each step of production and finished products will be inspected by QC department before shipping. If there is a product quality issue, we will provide a replacement service. You are welcome to contact us at info@jastcompany.com. Our sales director will handle your feedback directly and respond as soon as possible.